SHIPPING & RETURNS
SHIPPING POLICY
We aim to provide a smooth, fast, and reliable delivery experience.
Order Processing
All orders are processed within 1–3 business days after confirmation.
Delivery Time
Delivery times may vary depending on demand and location, but we always work to ensure your order arrives as quickly as possible.
Order Tracking
Once your order has been shipped, you will receive tracking information so you can follow your delivery at any time.
Important Notes
Delays may occasionally occur due to high demand or external factors
Please ensure your shipping details are correct to avoid delays
We are committed to delivering your order safely and efficiently—so you can shop with confidence.
RETURN & EXCHANGE POLICY
At Adeline Shop, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and in original packaging.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please request a return and place a new order.
Refunds
Once your return is approved, your refund will be processed to the original payment method. Please allow a few business days for processing.
Additional Information
Return shipping costs may apply unless the item is faulty or incorrect
Some items (such as beauty products) may not be eligible for return due to hygiene reasons
To start a return, please contact our support team with your order number.